Once payment has been made, no change of order or cancellation will be accepted.
If there is any quality issues, please inform us on the spot and keep all packing material. We will arrange for exchange after verification.
Color, grain, and texture variations are natural characteristics of authentic wood surfaces and are evident in every piece of wood. Natural wood products will exhibit unique grains, scars, knots, splits and fissures that add to the distinct character of each exceptional piece, and these are not considered as quality issue.
If severe crack is found on solid wood furniture within 3 days of delivery. "Severe crack" means a crack with width larger than 2 mm or length longer than 20 cm.
We endeavor to display as accurately as possible the colors of our products that appear on the website. However we cannot guarantee the complete accuracy of the pictures or photographs that are shown.